Frequently Asked Questions

  • No, I do not accept returns or exchanges. All sales are final. If your product arrives damaged, please reach out via the contact form.

  • Orders will ship between 3 - 5 business days from when the order was placed. During the summer months, orders will only ship on Mondays to mitigate the risk of the candles melting during shipping.

  • No, we do not ship internationally at this time.

  • I use recycled packaging. Any packing peanuts used are cornstarch based and dissolve in water or can be composted. Check with your local composting service or guidelines before placing in your compost.

  • Item descriptionTo prolong the life of your candle: Trim your wick to 1/4" (4mm) before every burn. Seriously, please do this every time!

    On the first burn, don't extinguish until the melt pool reaches the edges of the container.

    Please don't burn over 4 hours, always burn on a flat surface and away from open windows, pets, children, and other hazards.

  • WARNING:

    Burn within sight.
    Keep away from flammables.
    Keep away from children and pets. Trim your wick to 1/4" (4mm) before every burn.

    On the first burn, don't extinguish until the melt pool reaches the edges of the container.

    Please don't burn over 4 hours, always burn on a flat surface and away from open windows, pets, children, and other hazards.

  • With proper candle care, the 8.5 oz candles can burn for up to 50 hours. The 3.5oz candles can burn for up to 20 hours.

  • Hand poured in Charlottesville, VA

  • 100% Natural Soy Wax, Phthalate-free and Paraben-free quality fragrance oils and essential oils.

  • Yes! Please use the contact form to send us your inquiry.

  • Yes, I make candles in bulk for weddings and for events! Please use the contact form to send us your inquiry.

  • Unfortunately not. There's a very small amount of beeswax in the candle wick.

  • No, there is no paraffin wax used in any Yes& Candle.

  • Yes! 100% soy wax doesn't always result in what we like to call "smooth tops" in candle making. An uneven texture on the top or frosting is okay and is indicative of a 100% soy wax candle. It'll still burn just the same as a candle with a smooth top.

  • Yes! Sometimes, especially in warmer temperatures, the soy wax I use will sweat a little. Use a paper towel to absorb it before lighting, then burn as usual.